Great Swim Bottoms, Absentee Customer Service
I hate to do this, but here we go...
I received these swim bottoms at the beginning of August and loved them. They are so pretty and fit really nicely. However, an intense amount of residue stuck to the crotch area when I pulled the sanitary liner off. The residue virtually eliminates the ability the bottoms to be reversible unless I want others to suspect I have a brown discharge occurring in my nethers. Worse yet, I have reached out to their customer service with no response. This is extremely odd for a retail company that sells higher priced swimwear. A simple reply would have been enough.
Quality |
Rated 5 out of 5
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Sizing |
Rated 1 on a scale of minus 2 to 2, where minus 2 is Small, 0 is Just Right and 2 is Runs Large
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Baiia Swim
Hi Stephanie,
Thank you for taking the time to share your feedback. We’re so sorry to hear about your experience. Firstly, we did want to let you know that we did respond to your initial email and truly apologise if the response didn’t reach you— our goal is always to be as prompt and helpful as possible and would never ignore any of our customers.
Please check your inbox, including your spam folder, as we've just re-sent our response with some helpful tips on how to easily remove the hygiene sticker residue. We hope this resolves the issue quickly for you!
Thanks again for sharing your feedback with us, Stephanie