Due to a high volume of orders, your order may take up to 2 business days to dispatch from Baiia offices, please be patient as we carefully pack your orders. All orders are sent from our HQ in sunny Brisbane, Queensland.
Please note all orders are final and we cannot guarantee any changes to your order before it is dispatched, including cancellations. Cancellations will incur a merchant fee.
Worldwide - DHL Express: 3-5 Business Days
United Kingdom - Australia Post: 3-10 Business Days
Please note we are not liable for any delays or damages once your parcel has been dispatched, however we do include transit protection included in cost of goods.
Transit protection included in the event of lost, stolen or damaged parcels. Solutions are determined on a case-by-case basis in accordance with our own transit protection terms. Please get in touch ASAP if any of these situations apply to you.
UNITED KINGDOM SHIPPING TIMES
We are now shipping to the United Kingdom! Please note that shipping can take up to 10 business days and please keep this in mind when purchasing to allow for ample time for your items to arrive.
USA & WORLDWIDE SHIPPING COSTS
Express Shipping over $150: Free
Express Shipping under $150: $20
Baiia currently unable ship to the following countries at this time:
AUSTRALIA AND NEW ZEALAND SHIPPING COSTS
Please purchase from our Australian store www.baiia.com.au
INTERNATIONAL LOCAL GOVERNMENT DUTIES TERMS & CONDITIONS
Overseas Taxes, Duties and/or Tariffs may be payable by you, the customer, dependant on your country.
European Union - Your local government will generally apply GST/VAT upon arrival. This varies per country so check your local regulations. PLEASE NOTE: As of July 1st 2021, the EU has removed the 22 Euro de minimis limit. This means that your order will be subject to VAT upon arrival. Unfortunately, Baiia can not pre-pay these taxes on your behalf.
Please contact your local customs office for more information and estimates. For more information, please go to the International Local Government Duties Terms & Conditions section on our Shipping page.
United Kingdom - Baiia Pty Ltd offers Delivered At Place (DAP) or delivered duty unpaid (DDU) for our customers in the UK. As such, we take responsibility for shipping the product only and it is your responsibility as the customer to pay any import costs, such as VAT, duties, and clearing fees upon receiving your goods. Please keep this in mind when purchasing from us and ensure that these charges are factored into your overall product spend.
Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
If you choose to refuse a shipment or a parcel is returned to sender, Baiia Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping, handling and merchant fees associated.
If your item is on pre-order, this will be dispatched once it becomes available. You can find estimated delivery timeframes on the product page of your chosen item. If your order contains multiple items with one or more pre-orders, these will be sent together once the pre-order item(s) are ready for dispatch. If you’d like to organise for your items to be sent separately, please drop us a line at firstname.lastname@example.org.
Please note pre-order time frames are a delivery estimate only and are subject to change. Please let us know if you are hoping to have your pre-order item by a certain date and we will try our best to accommodate.
Although we endeavour to keep stock lists up to date, unavailable stock may be displayed online. In the case of an order being placed which is not available we will contact you to process a refund or to find a suitable alternative.