All orders are sent from our HQ in sunny Brisbane, Australia. Please allow 1-2 business days for your order to be dispatched. Please be aware of time conversions to avoid disappointment - we live in the future. If you make a purchase on Friday in the U.S, that’s our Saturday.
DHL Express: 3-5 Business Days
Australia Post: 3-21 Business Days
Please note we are not liable for any delays or damages once your parcel has been dispatched, however we do include transit protection included in cost of goods.
Transit protection included in the event of lost, stolen or damaged parcels. Solutions are determined on a case-by-case basis in accordance with our own transit protection terms. Please get in touch ASAP if any of these situations apply to you.
USA & WORLDWIDE SHIPPING COSTS
Express Shipping over $150: Free
Express Shipping under $150: $20
We recommend purchasing with PayPal in the event that you may need to process a style or size exchange. PayPal offers Refunded Returns - if you are eligible, they will cover your return postage up to a certain amount. This service may not be available to all countries and is offered by PayPal, not Baiia. Find out more and check your eligibility here: https://www.paypal.com/us/webapps/mpp/returns
AUSTRALIA AND NEW ZEALAND SHIPPING COSTS
Please purchase from our Australian store www.baiia.com.au
Local Government Duties: Overseas taxes, duties or tariffs may be payable by the customer, dependant on your country.
European Union - your local government will generally apply GST/VAT upon arrival. This varies per country so check your local regulations. PLEASE NOTE: As of July 1st 2021, the EU has removed the 22 Euro de minimis limit, so ALL orders sent from outside of the EU will be subject to VAT upon arrival.
UK and Portugal - We are currently unable to ship to these countries at this time.
Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
If you choose to refuse a shipment or a parcel is returned to sender, Baiia reserves the right to charge a fee to cover the costs incurred of shipping and handling.
If your item is on pre-order, this will be dispatched once it becomes available. You can find estimated delivery timeframes on the product page of your chosen item. If your order contains multiple items with one or more pre-orders, these will be sent together once the pre-order item(s) are ready for dispatch. If you’d like to organise for your items to be sent separately, please drop us a line at firstname.lastname@example.org.
Please note pre-order time frames are a delivery estimate only and are subject to change. Please let us know if you are hoping to have your pre-order item by a certain date and we will try our best to accommodate.
Although we endeavour to keep stock lists up to date, unavailable stock may be displayed online. In the case of an order being placed which is not available we will contact you to process a refund or to find a suitable alternative.