Have a question? Speak to one of our friendly team members via our online chat or email us: email@example.com. We'll try our best to get back to you within two business days!
Please note: our office hours are 9am-5pm AEST AUSTRALIA, Brisbane Monday to Friday.
For any marketing or PR enquiries, please email Christina at: firstname.lastname@example.org. Please note: any other emails to this account regarding sizing, fit consultations, etc. will not be responded to.
Not exactly! While our suits are true to Australian standard sizing, it’s common for women to size down in Baiia suits. The reason for this is because we most commonly recommend sizes based on measurements rather than dress sizes, so many women find their best fit in a different size to what they typically wear in clothing.
If two or more of your measurements fit within one size, we tend to recommend that one for the perfect fit. If your measurements span three or more sizes, we tend to recommend taking the one in the middle. If you feel you have a particularly short or long torso, you may find a better fit in one size down or up. We suggest emailing us at email@example.com prior to purchase if you have any questions or concerns about your correct size.
Because of the type of seams we use they can move a little more than you may be used to with a traditional seam. Occasionally this can happen more frequently with an incorrect size, however this is a common occurrence with our suits.
Our invisible seams are created to have a smooth finish and no harsh lines on the skin, so the appearance of these can vary on different body shapes. If you haven't already, we recommend watching Nat's video on this; at 3:20 she explains why the invisible seams move and the benefits of an invisible seam versus a traditional seam.
When you receive your suit, we recommend gently stretching the leg openings, as well as all seams in their natural direction. This will warm the suit up to being worn and will stretch the plastic elastic that is inside all seams. We also recommend putting the chest piece on from the legs up until it softens.
Remember that the Wrapsuit contains no padding or wire, so the support is inbuilt into the garment with the thick and luxurious fabrics. Expect a firm fit for the first few wears, as the nature of our fabric is to begin as a firm fit and soften with wear while still retaining support. This is particularly true for any of our triple-lined suits, and it's common for the suit to feel very firm around the hips.
Our fabrics are resistant to suncream and oils, but we still recommend taking care when wearing sunscreen and/or makeup, as well as taking care to remove marks as soon as possible to prevent staining.
A common ingredient in sunscreen known as avobenzone can contribute to stains, so you may wish to use sunscreens without this component.
For more tips on removing sunscreen and how to avoid staining, we found this article that may help.
No. Our white swimsuits are triple-lined in order to stop transparency while wet and dry, so no colour should be visible. Please keep in mind however that while colour won’t be visible, the suit does not have any padding or wire so body outlines can be visible, particularly for lighter coloured swimsuits. You may choose to wear padding cups which will be held in place by the thick and supportive fabrics, provided you have the correct size.
This often happens with a suit that is too large. With the correct size, all parts of the suit should feel firm against the skin at first wear and space is usually an indicator of incorrect size. Solutions range from exchanging sizes or making use of our alterations assistance program. For specific solutions, please email us at firstname.lastname@example.org to undergo a fit consultation where we can best advise. For more information about our fit consultations, click here.
Our Wrapsuits feature as much bust support possible within our reversible design that is wire-free and unpadded to allow for full reversibility. The construction of our Wrapsuits itself naturally assists in holding the girls up with our firm fabrics designed to fit A-H cup. We suggest going for a triple-lined suit for the best support and compression possible. There is also a halter-tie technique our customers love that helps create more security and lift (beautiful Natalie demonstrates in her review video here at 9:03)
As this is a common question with our beautiful larger busted ladies, we recommend reading our article to hopefully answer your questions here.
Ultimately our suits do sit differently on each woman depending on their body shape and torso length which can create more or less coverage. Our Wrapsuit is designed to be a classic cut, not quite cheeky and not quite full coverage. We recommend reading our blog-post dedicated to bum-coverage that features images of different sized models and how it sits for them here.
We aim to dispatch all orders within 2 business days, unless the item is on pre-order.
If your item is on pre-order, this will be dispatched once it becomes available. You can find estimated delivery time frames on the product page of your chosen item. If your order contains multiple items with one or more pre-orders, these will be sent together once the pre-order item(s) are ready for dispatch. If you’d like to organise for your items to be sent separately, please drop us a line at email@example.com.
Express Domestic Orders Australia wide: 1-3 business days.
Express International Orders: 3-5 business days with DHL Express.
Sometimes hygiene stickers can leave a temporary residue behind if not removed correctly. To ensure your hygiene sticker does leave any residue, soak your swimsuit in soapy water for 30 mins. Remove the hygiene sticker while wet.
All orders are sent in compostable satchels made from 100% biodegradable and compostable materials.
To keep your swimsuit protected, it is sent in one of our plant-based, home compostable poly bags.
We charge in USD
Yes! We offer separates purchases, however this is dependent on stock availability. When selling separate pieces, we have to take a piece from an existing swimsuit set. Please get in touch for our separates pricing and let us know your desired piece and size.
Please email firstname.lastname@example.org to enquire about separates purchasing.
Yes we do. If you're interested in becoming a stockist of BAIIA Swimwear, please apply here.
We accept Visa, Mastercard and PayPal.
All orders are final and we cannot guarantee any changes to your order before it is despatched, including cancellations. If a cancellation does occur in time, it will incur a merchant fee.
We are always looking for more places to stock Baiia, so if there's a favourite boutique you'd like to see us stocked in, be sure to let them (and us!) know :)
We aim to process returns daily but we are a very small team, so during busy periods we may only be able to process returns on Tuesdays and Thursdays weekly.
No, we offer store credits if you wish to return your item for any reason, including if the item doesn’t suit you or appear as you expected it to. This store credit will have no expiry.