Terms and Conditions

Terms & Conditions

EXTENDED RETURNS PERIOD

In light of the festive season, the returns period for any orders placed from 1 December 2023 to 8 January 2024 will be extended to 60 days from the date that your order is received. If you have any issues placing your return through our online portal, please reach out to our team by emailing lovemail@baiia.com.au

 

RETURNS & REFUNDS

All requests for return of goods for credit only must be made via email within 30 days of original order. Timeframe will be extended during Christmas period. Returns must be in the original condition, unworn, with hygiene liners and swing tags in place. There must be no sweat, makeup, deodorant, fake tan or marks of any kind. We reserve the right to reject and return your item if these conditions are not met. Baiia does not accept returns for refunds unless the item is faulty and approved by our quality control team. 

Items purchased on sale (including marked down, clearance or sample/second quality items) are final and will not be accepted for return.
 

As an Australian business, we are regulated by the Australian Competition and Consumer Commission (ACCC). The Australian Consumer Law has consumer guarantees to ensure that, as a consumer, you are receiving a product that is not faulty, is inline with its description and be fit for purchase. The ACCC also highlight that the grounds in which a consumer is eligible for a refund. These reasons do not apply if you have received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. We are able to offer you a store credit if you wish to return your goods to us in as-received condition (outlined above), however do not offer refunds unless it's on the rare occasion that the product is received faulty. If you are a EU customer wishing to exercise your withdrawal rights, please contact our team by emailing lovemail@baiia.com.au within 14 calendar days of receiving your items.

Prices are subject to change without notice. 

FIT CONSULTATIONS

The Customer Service team at Baiia Pty Ltd do their best to ensure that they can accurately assist you to find your best size in our products. However, due to variation in the way that measurements are taken, the uniqueness of our bodies and each person's fit preference, we can not guarantee finding your perfect size. Our team are experienced and trained on our products and have had great success in assisting many different women of all shapes and sizes in finding their perfect fit.

 

COLOUR, FINAL SEAM AND REVISION TERMS & CONDITIONS

Although Baiia Pty Ltd has taken great care to reproduce the colours presented as accurately as possible, colours may vary from monitor to monitor. The colours produced within this website may not match the actual fabric colours. Appearance of fabric colours in imagery are affected by many factors, including fabric type, photography lighting and varied monitor lighting. We use heat-sublimation printing for our products as it uses no water and non-toxic dyes, but it can produce slight print and colour variations. Each swimsuit has a hand-finished final seam in the crotch of the product (wrap suits and bikini bottoms) and side chest pieces (bikini tops) which allow for the items to be reversible. These seams may be visible and can vary with each swimsuit. These variations do not affect the wearability or comfort of the item.  Baiia reserves the right to make revisions to our swimsuit patterns as required based on customer feedback.

 

FAULTY GOODS

All of our designs are handmade with care and are inspected before dispatch to ensure only the highest of quality swimsuits are sent to you.

In the unlikely event that you receive a faulty item, please contact us within 7 days of delivery with a short description of the fault along with a minimum of two photos of the fault. Rest assured, we will work to resolve your enquiry with priority with either a replacement, repair or refund.

 

ALTERATIONS

Baiia Pty Ltd offers a part reimbursement for alterations on our pieces of up to $20.00 per bikini set or wrapsuit. To qualify for your reimbursement, please ensure that you retain proof of your alteration in the way of a receipt or invoice. We will reimburse the cost or part cost of the alterations up to $20.00 via the payment method that you used to place your original order. Please note that once an alteration has been completed, you forfeit your right to return the item/s as it is no longer in original and as-received condition. Please note that alteration reimbursement is only valid for items purchased at their full RRP price and items discounted (eg purchased during Black Friday sales) or sold as is (eg. second and sample items) are not eligible.

 

COURIER TRANSIT AND DAMAGE PROTECTION

Customers have the option to select Transit and Damage Protection on their orders in the rare event that an order is damaged or deemed lost in transit. This option is available at the shipping selection for a small additional expense. Please note that Baiia is unable to add cover retrospectively to an order.

 

CUSTOMS AND DUTIES

Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

If you choose to refuse a shipment or a parcel is returned to sender, Baiia Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping and handling.

In the event your order has been returned to sender, Baiia Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping, handling and merchant fees.

 

POLICIES

Our detailed Returns Policy, Privacy Policy and Terms of Service are available in the footer of each web page or by clicking on the links in this sentence.

 

REFER A FRIEND CODE

Minimum spend $120 on full-price items only. Must apply discount at checkout. For participant that refers friend, please allow for 1 day to receive your emailed code provided your friend has used theirs. Code expires in 30 days from issue. First time orders referral recipients only. Referred friend must use code for other friend to receive discount. Discount code not valid in conjunction with any offers or promotions. Cannot be stacked or built up per friend on one order. Cannot be used on retrospective orders. 

   

GIFT WITH PURCHASE

When the minimum spend of $250USD is met, the gift bundle will appear in the top section of your cart while stock lasts. Please note the RRP of the gift bundle does do not count towards minimum spend amount. Please select your preferred colour (pink, mocha or sage) at the checkout stage and add your gift to your cart to receive your gift. Complimentary gift bundles are non-exchangeable. and Baiia reserves the right to send a different gift bundle than selected at cart depending on stock availability.