RETURNS & REFUNDS

All requests for return of goods for credit only must be made via email within 30 days of original order. Timeframe will be extended during Christmas period. Returns must be in the original condition, unworn, with hygiene liners and swing tags in place. There must be no sweat, makeup, deodorant, fake tan or marks of any kind. We reserve the right to reject and return your item if these conditions are not met. Baiia does not accept returns for refunds unless the item is faulty and approved by our quality control team. 

Items purchased on sale (including marked down, clearance or sample/second quality items) are final and will not be accepted for return.
 

As an Australian business, we are regulated by the Australian Competition and Consumer Commission (ACCC). The Australian Consumer Law has consumer guarantees to ensure that, as a consumer, you are receiving a product that is not faulty, is inline with its description and be fit for purchase. The ACCC also highlight that the grounds in which a consumer is eligible for a refund. These reasons do not apply if you have received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. We are able to offer you a store credit if you wish to return your goods to us in as-received condition (outlined above), however do not offer refunds unless it's on the rare occasion that the product is received faulty. If you are a EU customer wishing to exercise your withdrawal rights, please contact our team by emailing lovemail@baiia.com.au within 14 calendar days of receiving your items.

 

Prices are subject to change without notice.

 

FIT CONSULTATIONS

The Customer Service team at Baiia Pty Ltd do their best to ensure that they can accurately assist you to find your best size in our products. However, due to variation in the way that measurements are taken, the uniqueness of our bodies and each person's fit preference, we can not guarantee finding your perfect size. Our team are experienced and trained on our products and have had great success in assisting many different women of all shapes and sizes in finding their perfect fit.

 

COLOUR & FINAL SEAM TERMS & CONDITIONS

Although Baiia Pty Ltd has taken great care to reproduce the colours presented as accurately as possible, colours may vary from monitor to monitor. The colours produced within this website may not match the actual fabric colours. Appearance of fabric colours in imagery are affected by many factors, including photography lighting and varied monitor lighting. We use heat-sublimation printing for our products as it uses no water and non-toxic dyes, but it can produce slight print variations. Each swimsuit has a hand-finished final seam in the crotch of the product (wrap suits and bikini bottoms) and side chest pieces (bikini tops) which allow for the items to be reversible. These seams may be visible and can vary with each swimsuit. These variations do not affect the wearability or comfort of the item. 

 

FAULTY GOODS

All of our designs are handmade with care and are inspected before dispatch to ensure only the highest of quality swimsuits are sent to you.

In the unlikely event that you receive a faulty item, please contact us within 7 days of delivery with a short description of the fault along with a minimum of two photos of the fault. Rest assured, we will work to resolve your enquiry with priority with either a replacement, repair or refund.

 

ALTERATIONS

Baiia Pty Ltd offers a part reimbursement for alterations on our pieces of up to $20.00 per bikini set or wrapsuit. To qualify for your reimbursement, please ensure that you retain proof of your alteration in the way of a receipt or invoice. We will reimburse the cost or part cost of the alterations up to $20.00 via the payment method that you used to place your original order. Please note that once an alteration has been completed, you forfeit your right to return the item/s as it is no longer in original and as-received condition.

 

CUSTOMS AND DUTIES

Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

If you choose to refuse a shipment or a parcel is returned to sender, Baiia Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping and handling.

In the event your order has been returned to sender, Baiia Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping, handling and merchant fees.

 

COMPLIMENTARY MYSTERY SARONG OFFER

Promotion commences 4 pm AEST 21 September 2023 until stock last. Unlock 1 x complimentary sarong (RRP $59) per order when you spend over $280. Colours will be randomly selected in either our mesh or chiffon fabric sarongs. Mystery Sarong product will automatically applied at checkout when $300 spend is reached. Sarong included in promotion orders are final, no exchanges or returns on this gift. Promotional sarong value cannot be redeemed for cash or credit. Promotional sarong is not applicable or redeemable for past orders. No other promotions, discounts or offers to be used in conjunction with this promotion. 

 

BAIIA X BESCHER SELF-CARE GIVEAWAY

Entrants ​MUST be following @baiia_label AND @bescherbeauty on Instagram to be a valid winner. Open Internationally. Prize includes 1 x $250 Baiia Giftcard and 1 x $250 Bescher Giftcard. Giveaway starts on 22/09/23 and final entries close 2pm AEST on 27/09/23. Winner announced 4pm AEST 27/09/23 via @baiia_label AND @bescherbeauty Instagram Stories. This competition is in no way sponsored, endorsed, associated with or administered by Instagram. Competition is being run by the official Bescher account: @bescherbeauty and by the official Instagram Baiia account: @baiia_label and website: www.baiia.com.au or www.baiia.co. Please be wary of fake/spam accounts.