Terms and Conditions
RETURNS & REFUNDS
All requests for return of goods for credit only must be made via email within 30 days of original order. Timeframe will be extended during Christmas period. Returns must be in the original condition, unworn, with hygiene liners and swing tags in place. There must be no sweat, makeup, deodorant, fake tan or marks of any kind. We reserve the right to reject and return your item if these conditions are not met. Baiia does not accept returns for refunds unless the item is faulty and approved by our quality control team.
Items purchased on sale (including marked down, clearance or sample/second quality items) are final and will not be accepted for return.
As an Australian business, we are regulated by the Australian Competition and Consumer Commission (ACCC). The Australian Consumer Law has consumer guarantees to ensure that, as a consumer, you are receiving a product that is not faulty, is inline with its description and be fit for purchase. The ACCC also highlight that the grounds in which a consumer is eligible for a refund. These reasons do not apply if you have received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. We are able to offer you a store credit if you wish to return your goods to us in as-received condition (outlined above), however do not offer refunds unless it's on the rare occasion that the product is received faulty. Prices are subject to change without notice.
The Customer Service team at Baiia Pty Ltd do their best to ensure that they can accurately assist you to find your best size in our products. However, due to variation in the way that measurements are taken, the uniqueness of our bodies and each person's fit preference, we can not guarantee finding your perfect size. Our team are experienced and trained on our products and have had great success in assisting many different women of all shapes and sizes in finding their perfect fit.
COLOUR & FINAL SEAM TERMS & CONDITIONS
Although Baiia Pty Ltd has taken great care to reproduce the colours presented as accurately as possible, colours may vary from monitor to monitor. The colours produced within this website may not match the actual fabric colours. Appearance of fabric colours in imagery are affected by many factors, including photography lighting and varied monitor lighting. We use heat-sublimation printing for our products as it uses no water and non-toxic dyes, but it can produce slight print variations. Each swimsuit has a hand-finished final seam in the crotch of the product (wrap suits and bikini bottoms) and side chest pieces (bikini tops) which allow for the items to be reversible. These seams may be visible and can vary with each swimsuit. These variations do not affect the wearability or comfort of the item.
All of our designs are handmade with care and are inspected before dispatch to ensure only the highest of quality swimsuits are sent to you.
In the unlikely event that you receive a faulty item, please contact us within 7 days of delivery with a short description of the fault along with a minimum of two photos of the fault. Rest assured, we will work to resolve your enquiry with priority with either a replacement, repair or refund.
ALTERATIONSBaiia Pty Ltd offers a part reimbursement for alterations on our pieces of up to $20.00 per item. To qualify for your reimbursement, please ensure that you retain proof of your alteration in the way of a receipt or invoice. We will reimburse the cost or part cost of the alterations up to $20.00 via the payment method that you used to place your original order. Please note that once an alteration has been completed, you forfeit your right to return the item/s as it is no longer in original and as-received condition.
CUSTOMS AND DUTIES
Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
If you choose to refuse a shipment or a parcel is returned to sender, Baiia Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping and handling.
In the event your order has been returned to sender, Baiia Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping, handling and merchant fees.
Please note that Baiia Pty Ltd offers Delivered At Place (DAP) or delivered duty unpaid (DDU) for our customers in the United Kingdom. As such, we take responsibility for shipping the product only and it is your responsibility as the customer to pay any import costs, such as VAT, duties, and clearing fees upon receiving your goods. Please keep this in mind when purchasing from us and ensure that these charges are factored into your overall product spend. Please note that items which are returned to us as a result of duties not being paid will be refunded minus any merchant, shipping and handling fees associated.
NEW SUBSCRIBER CODE
Discount code only available to new subscribers via baiia.co newsletter popup. Discount code must be applied at checkout. Discount cannot be redeemed for cash or credit. No other promotions, discounts or offers to be used in conjunction with. One code per new subscriber.
WOMENS MONTH SURVEY
Survey commences 01/03/2023 2pm AEST and ends 31/03/2023 11:59pm AEST. Receive code for $50 USD OFF after completion of survey. Code must be used before 11:59pm AEST the 30/04/2023. Minimum spend of $250 for code to be applicable. Discount code is not applicable/redeemable for order prior to start date or after date 11:59pm AEST 30/04/2023. One discount code per person. Discount can only be used once in one order. Discount cannot be redeemed for cash or credit. No other promotions, discounts or offers to be used in conjunction with.