Returns & Exchanges – Baiia Swim

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Slowly handmade using Eco Italian Fabrics

Home to the world's first 3 piece wrapsuit

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We’d love you to find your perfect fit! We know how much of a pain it can be to exchange, so we recommend filling out our pre-purchase survey to get a recommendation on your best size from our Fit Experts. 

 

THE POLICY

All returns will be accepted for an exchange or store credit. You have 30 days from when you receive your order to lodge a return or exchange request. The item must be returned in as-received condition, unworn, unwashed, with hygiene liners and swing tags in place.

Exchanges are accepted provided the hygiene sticker is still in place and the suit was unworn apart from try-ons. Please ensure to wear appropriate undergarments while trying on swimwear.

 

EXCHANGES

The cost to return your item is yours, but we will send your new item free of charge. The cost of sending back the item is yours.

We reserve the right to charge a shipping fee in the event of multiple exchanges of the same purchase.  

 

STORE CREDIT

The cost to return your item is yours. 

Store credits have no expiry and can be used on our entire store. Store credits can only be used in a single transaction and any unused credits will not be reinstated.

 

HOW LONG DOES IT TAKE FOR MY EXCHANGE TO BE PROCESSED?

Once your suit arrives in our warehouse, we endeavour to process your exchange and dispatch your new item within two business days.

The total time of your exchange depends on the courier you choose to send your return with. We highly recommend sending your return with a tracked and insured service for your own peace of mind. 

We’re as excited for you to get your new suit as you are! We do not require your return to be sent with an Express service however sending via parcel post may result in some delays while we wait for your return to arrive in our warehouse. 

 

 

T&C's

All requests for exchange/return of goods must be made via email within 30 days of original order. Returns must be in the original condition, unworn, with hygiene liners and swing tags in place. There must be no sweat, makeup, deodorant, fake tan or marks of any kind. We reserve the right to reject and return your item if these conditions are not met. Baiia does not accept returns for refunds unless the item is faulty and approved by our quality control team. 

Items purchased on sale (including marked down, clearance or sample/second quality items) are final and will not be accepted for return or exchange.

 

COLOUR T&C's

Although BAIIA has taken great care to reproduce the colours presented as accurately as possible, colours may vary from monitor to monitor. The colours produced within this website may not match the actual fabric colours. Appearance of fabric colours in imagery are affected by many factors, including photography lighting and varied monitor lighting. We use heat-sublimation printing for our products as it uses no water and non-toxic dyes, but it can produce slight print variations. These variations do not affect the wearability or comfort of the item. 

 

FAULTY GOODS

All of our designs are handmade with care and are inspected before dispatch to ensure only the highest of quality swimsuits are sent to you.

In the unlikely event that you receive a faulty item, please contact us within 7 days of delivery with a short description of the fault along with a minimum of two photos of the fault. Rest assured, we will work to resolve your enquiry with priority.

Baiia Swim